11:30 am – 4:30 pm

Executive Golf Tournament

The oceanfront Monarch Beach Golf Links is a par 70 Scottish links-style course that offers an unending variety of play and stunning natural beauty. For Executives Only

12:15 pm – 4:30 pm

Sailing Regatta

Sail around one of the most beautiful harbors in the world aboard a luxury sailboat. Take an active part in sailing or sit back and enjoy the calm water and ocean breeze.

12:15 pm – 4:30 pm

Flight Deck Simulator

Experience the thrill of authentic flight simulation by performing aerial maneuvers at 600 knots in air-to-air military combat or controlling a 737 commercial airliner.

12:45 pm – 3:00 pm

Dana Point Hike

Take a guided hike on the Strands Revetment Trail with sweeping views of the Pacific, luxury homes, and Dana Point Harbor. You may see gray whales as they migrate near the shore!

Healthcare & Assisted Living: A Brave New World of Opportunity

Four leading assisted living operators will assess the opportunities for becoming “care providers.” If AL is becoming the new SNF, what steps must operators take to lead the healthcare adoption curve? We’ll outline bold new partnership models with payers, physicians, and post acute providers, and talk through the implications of becoming part of the healthcare continuum, including contending with Medicare Advantage Plans, medical records, reimbursement and regulations.

Profiles in Care Coordination

Operators see opportunities to develop care-based approaches in senior living. What does this look like in practice? Three early-adopters will share their interpretations of coordinated care in senior living, including how they foresee their relationships with providers and payers developing over the long run.

Five Star: Electronic Health Records

Five Star Senior Living is investing heavily in an enterprise EHR for its AL communities. It will share its journey on using resident data — particularly on chronic care conditions — to mitigate hospital readmissions and other preventable off-site provider visits.

Brookdale: Transitional Assisted Living

Brookdale is partnering with health systems and physician groups to drive greater occupancy. Positioned as a “Transitional Assisted Living” strategy, the operator is filling vacant units with rehab patients who otherwise would be directed to a SNF. Brookdale will describe its partnerships and what the economics of AL-based rehab looks like.

Christian Living: Creating a Medicare Advantage Network

Christian Living Communities and a consortium of regional senior living operators are taking the bold measure of becoming a Medicare Advantage plan. Christian Living will also share details of its integrated primary care model at the heart of this initiative.

These rapid-format meetings connect providers with innovative solution partners. You will definitely gain some fresh ideas, and maybe find your next great business partner.

The REIT Forecast: How Owners and Developers See Occupancy, Growth & Healthcare

With the senior housing economy in flux — occupancy is down, interest rates are up — we’re turning to REITs for investors’ view on the outlook for the senior living sector. Which markets are saturated, and which have room to grow? What asset class are they most bullish on? Is the triple-net lease structure still a viable option today? What trends do they see in urban development, middle market housing, and converting SNFs to ALFs? How are their expectations of operators changing given the movement towards healthcare in assisted living?

Foreign Sourcing of Labor: Micro & Macro Solutions

Is it possible to alleviate your staffing shortages by importing foreign labor? This research project will learn from companies who have successfully imported foreign labor. Will these methods work for senior living organizations in 2019? In addition, we will consider the macro-level. While the demand for direct-care workers is growing, the supply of foreign-born labor (who constitute 25 percent of this workforce) is actually tightening under the Trump Administration. What can be done to amplify advocacy on this issue?

Seniors in the City: The Blueprint for an Urban Living Strategy

We’re drafting a blueprint for a sustainable urban housing model. We will examine three critical cost considerations: property (how do you make it affordable; is converting existing facilities an option?); amenities (when does it make sense to “piggyback” off adjacent, urban amenities, such as restaurants, theater or transportation?); and healthcare (how does the availability and cost of caregivers compare to suburban and rural settings?).

Best Staffing Ideas from Senior Living & Beyond

Lincoln Healthcare Leadership has researched dozens of inventive staffing initiatives and distilled them into the eleven best ideas in recruitment, retention and culture. We’ll describe how the idea was developed; its benefits; and how it can be deployed in senior living.

• Overtime: Abe’s Garden Memory Care Center

  Using ‘Intentionally Programmed Overtime’ to drive down total operating expenses with fewer FTEs.

• Scheduling Efficiencies: Cantata Senior Living’s Take 2 Home Care

  Applying a multi-caregiver “shared care” model to eliminate excess cost from in-home personal care.

• Clinics for Employees: Juniper Communities’ Redwood Clinics

  Making on-site primary care clinics accessible to employees and families.

• Caregiver Assistance: Starbucks

  Subsidizing caregiver benefits for employees who double as caregivers.

• Tech-Enabled Recruiting: Lacuna Health (Kindred)

  Outsourcing recruitment to a third party (CareLinx) to efficiently scale-up skilled staff needs.

• High School Recruitment: Ovation Communities

  Career development program offering employment for at-risk students.

• Social Media Phishing: Northbridge Companies

  Online campaigns designed to attract competitors’ talent by touting a “better place to work”.

• Referral Payback Program: Atlas Senior Living

  Driving recruitment and retention by rewarding employees $.25 for every hour a referred hire works.

• Intentional “Overpayment”: The Glebe Retirement Community

  Maximizing employee efficiency by giving 40 hours of pay for 30 hours of work.

• Employee Housing: West Virginia University Medicine

  Providing free lodging for commuters who live over 60 miles from work.

• Instant Payroll: Wendy’s Restaurants

  Partnering with a third-party app (Instant Financial) to pay employees on a daily basis.

Getting Personal with Prospect Mining

CRM systems are great for age, income and marital status. But how well do you understand the emotional profile of your prospects? Three expert marketers will share how they’re mining data — through social media, SEO and conventional research — to get better conversions and higher occupancy rates through personal, emotional connection with prospects.

Great Dementia Care, Defined

There are many types of dementia care programs, with varying ranges of quality — but everyone promotes themselves as great at it. Senior Living 100 is interviewing a wide swath of providers, physicians and experts to answer: What are the clinical elements of great dementia care? Are there some great programs that are less costly than others? As competition in dementia care builds, how should those who are truly great best market their outcomes versus others?

Homing in on a Middle-Market Model that Works

Operators have speculated for years about the benefits of building a “middle market” model. Now some visions are finally coming to fruition. Three operators will describe who their target market is, and how their strategies for making middle-market models work, including low-cost or converted properties; double-occupancy layouts; reduced or outsourced amenities; and the elimination of non-essential staffing.

The Bleeding Edge: How Silicon Valley Views Senior Living Innovation

Four leading venture capital investors will share their outlook on senior living services and technology. They’ll describe their investment criteria; their predictions on the impact of The Silver Tsunami; where they see senior living most vulnerable to disruption; and who they predict could become the next Ubers of senior care.

Avamere: Reinventing the CCRC Model, Minus the SNF

Oregon-based Avamere will share its vision of a micro CCRC community in Western Omaha that breaks the traditional mold.

HumanGood: Using Culture to Win at Engagement and Retention

California-based HumanGood is betting that a focus on culture development that aligns with its new brand promise of “inspiring your best life possible” will help it win the war for talent. HumanGood will share how its culture reboot is creating unique benefit solutions, including pay frequency changes, PTO cash-out opportunities and other responses to employee pain points.

Zvago Living: Cooperative Living Attracting Active Seniors

One Minnesota senior living operator is cracking the code on staffing challenges and unwanted services by developing a cooperative living model. Ecumen will outline how its Zvago Living product is attracting more active seniors into a new nontraditional housing option.

Summit Vista: Aligning With A Progressive Health System

Utah’s first Life Plan Community is taking coordinated care to a new level by partnering with Intermountain Healthcare. Summit Vista will share its strategy to provide coordinated healthcare including primary care, pharmacy, Medicare Advantage and chronic care management.

Storylines: Senior Living Option Sets Sail

Storylines cruise ship is attracting active adults looking for a dramatic alternative to land-based retirement communities. Scheduled to set sail in 2020 from Miami, Storylines will share its vision and strategy for targeting seniors to live at sea.

Phoenix Commons: A Pioneer in Co-Housing for Seniors

Co-housing communities are growing nationwide as seniors look for alternatives to institutional living. Phoenix Commons, a 41-unit Bay Area senior-focused community, will share how its private homes, clustered around shared space, fosters the independence, companionship and community sought by Boomers.

Granny Pods: Backyard Homes for Seniors

One answer to the affordability challenge is backyard homes called “Granny Pods.” Inspired Independence will share how new state laws enabling these dwelling units are resulting in rapid expected growth.

Embodied Labs: Virtual Reality for Dementia Caregivers

Virtual reality gaming simulates the dementia experience for caregivers as a powerful care training method. Chicago based start-up Embodied Labs will explain and demonstrate their virtual reality training solution.

Culture & Strategic Change

What makes a great culture? Can you transform a culture from mediocre to great? As we engineer our business models, do we need to think about changing our cultures as well? Lincoln Healthcare Leadership is conducting a study on culture by looking at exemplary organizations across the general economy and also interviewing senior living CEOs to establish a baseline assessment of culture in our sector.

Building a Culture of Innovation ‘The Amazon Way’

When a company like Amazon goes from Internet startup to trillion-dollar market cap in just two decades, it has everyone asking, what’s their secret, and how can I get some? John Rossman, who had a front-row seat during Amazon’s formative years, explains how a strict adherence to a culture of innovation is the root of their phenomenal success. Rossman will share the “14 Leadership Principles” that drive every action within the Amazon organization, from “obsess over the customer” to “deliver results.” It’s a message with invaluable, actionable advice for any company intent on building a winning culture.

About John Rossman

Author, advisor and entrepreneur, John Rossman gained his inside knowledge of the Amazon culture by working side-by-side with Jeff Bezos. He has written two books, The Amazon Way: 14 Leadership Principles of the World’s Most Disruptive Company and The Amazon Way on IoT: 10 Principles for Every Leader from the World’s Leading Internet-of-Things Strategies.

2:15 pm – 5:15 pm

Dolphin & Whale Watching

With a biologist as your guide and a camera-equipped catamaran, get a 360-degree view of Southern Californian sea life, including playful sea lions, dolphins, and maybe even a gray whale!

2:15 pm – 4:45 pm

Monarch Loop Bike Tour

Enjoy Laguna Niguel’s impressive vistas and natural beauty on an intermediate ride to Dana Point Harbor. Along the way, you’ll pass through two beaches and a golf course, and take a relaxing break at Chapperosa Park.

2:15 pm – 5:00 pm

Top Chef Cooking Challenge

Wow our panel of judges with your creativity by using a secret ingredient to concoct a unique recipe.

2:30 pm – 5:00 pm

Fun in the Sun Pool Day

You’ll be California dreamin’ at the tranquil Dana Pool while you get some rest and relaxation.

Reception, Dinner & After Dinner Social

State-of-the-Art Senior Living Technology

Senior Living 100 has researched leading innovators of new technologies in AL, IL, MC and CCRCs. This two-part session will first review the most innovative in-community technologies in the U.S. and abroad, including sensors; fall prevention; roaming; remote patient monitoring; AI-enabled software; medication management; and staffing solutions. Then we’ll feature four notable case studies.

Solterra Senior Living: Remote Patient Monitoring

An Arizona-based senior living provider is getting the attention of managed care by proactively monitoring vital health conditions of its residents using remote patient monitoring systems, and monetizing the results with payers.

Maplewood Senior Living: Integrated Fall Prevention

Maplewood Senior Living will showcase an automated lighting technology to reduce falls among its residents — and the ROI of this system.

Front Porch: Alexa-Enabled Voice-Command System

Front Porch will share the results of their Amazon Alexa voice recognition pilot and their plans to widely deploy smart home technologies.

The Goodman Group: Virtual Reality for Seniors

The Goodman Group will share how virtual reality is being used in its daily operations to enhance resident experiences.